Community Phone’s simple mission is to make the phone more powerful, one call at a time. Our customers include tens of thousands of small businesses and consumers. They choose us because we are the only reliable and flexible desk phone provider on the market. And because our customer support is unmatched. Magic begins when our customers (literally) plug in their phones – our business customers hit growth milestones and our consumers connect with their family members seamlessly.
As a Y-Combinator graduate, we’ve achieved product market fit and are growing our team, which is spread across 15 countries and even more time zones.
About the role
Community Phone is looking for a Technical Support Engineer who will diagnose and resolve technical problems, ensure smooth technology operations, and deliver excellent customer service.
Our stack: Typescript/Javascript, React, Python/Django
You will…
- Identify and diagnose technical issues reported by users, sometimes pushing code to solve them
- Engage directly with customer
- Take ownership of issues from start to finish, showcasing comprehensive problem-solving skills
- Maintain detailed records of support requests, troubleshooting steps, and resolutions to improve support processes
- Participate in product conversations with internal teams based on feedback from customer interactions
- Work directly with Customer Success, Product, and Sales teams to provide a world-class experience for our customers
- Utilize tools like Sentry, Datadog, and Celery for efficient issue monitoring
- Make an impact and be part of our small product team
You are…
- A full-stack engineer with 3+ years of previous technical troubleshooting and/or programming experience
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a customer-centric approach and is able to independently tackle problems
- Ideally: Bring expertise in telephony and real-time voice systems. Examples would include Discord Voice App, SIP, or similar technologies is a plus.
Our salary ranges are determined by role, level, and location. The range for this role is from $100,000 to $160,000.