The Business Context
You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function.
But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviours.
The Role
As a Team Lead, you will be responsible for overseeing the day-to-day operations of your team, ensuring that projects are completed on time, within scope, and to the highest standards of quality. You will support your team members in their day-to-day tasks, fostering a collaborative and productive work environment. Your leadership will be crucial in achieving project goals and maintaining client satisfaction.
Key Responsibilities:
- Lead a team of agentsin their day-to-day tasks (including, but not limited to menu extractions, menu updates, and enrichment processes).
- Ensure tasks are completedwithin the designated timeframe, and that quality meets our client’s expectations.
- Ensure team members understandprocess objectives and deliverables.
- Facilitate effective communication and collaboration within the team and with external stakeholders.
- Prepare regular process status updatesfor management.
- Fostera positive and productive work environment.
Qualifications:
- Experience as a Team Lead or similar role, able to lead a team in a remote work environment.
- Fluency in spoken and written English is essential.
- Proficiency in G-Suite is essential. Experience using JIRA and Salesforce is a plus.
- Excellent communication, interpersonal, and organisational skills.
- Demonstrated ability to motivate and inspire team members to achieve common goals.
- Problem-solving mindset.
Technical Requirements
- Stable network connection.
- If your area experiences outages, a back-up power solution is essential.
- Computer/laptop with a camera and clear microphone.
We look forward to receiving your application and discussing how you can contribute to our team as a Team Lead.
Compensation & Career
Compensation : $2,000 per month
Life & Career
Ideally you are available between CET or PST time zones. The work is enjoyable, and leaves room for advancement into more senior training roles and project management roles on the Invisible team as the project expands. We’re keen to share more in interviews.