Xpedient Services is a leading indigenous human resource management firm, empowering businesses of all sizes to thrive. We go beyond traditional HR services, offering a comprehensive suite of solutionsto streamline your operations, cultivate ahigh-performing workforce, and achieve your strategic goals.
We are recruiting to fill the position below:
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Job Title: Operations Manager (Lounge)
Location: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
- Lead and motivate a team of bartenders, servers, and support staff to deliver top-notch service and create a welcoming atmosphere for guests.
- Oversee all aspects of lounge operations, including bar service, food service, cleanliness, and maintenance.
- Develop and implement operational policies and procedures to enhance efficiency, productivity, and guest satisfaction.
- Collaborate with the management team to set goals, track performance, and drive revenue growth.
- Ensure compliance with all health, safety, and sanitation regulations, as well as liquor licensing requirements.
- Manage inventory levels and control costs to maximize profitability while maintaining quality standards.
- Foster a positive and inclusive work environment, promoting teamwork, communication, and professional development.
- Handle guest inquiries, feedback, and complaints in a timely and professional manner, striving to exceed expectations.
- Stay current on industry trends and competitor activities, implementing innovative ideas to enhance the guest experience.
- Participate in promotional events, marketing initiatives, and community outreach efforts to attract new customers and build loyalty.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 3 years of experience in hospitality management, with a focus on food and beverage operations.
- Proven leadership skills with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong organizational and multitasking abilities, with attention to detail.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Must be able to work evenings, weekends, and holidays as needed.
Benefits
- Competitive salary and bonus (Transport Allowance)
- Opportunities for career advancement and professional development
Application Closing Date
15th May, 2024
How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.
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