Corporate

Operations Manager at Platos Health

Platos Health is a technology startup on a mission to prevent diseases and advance equality of opportunities in healthcare. Today, hospitals & clinicians use the Platos care platform to monitor patients’ holistic health while facilitating data-driven, personalised & proactive care from anywhere. Tomorrow, we might use advanced analytics to drive preventive care for the general population. The future is open.

We are recruiting to fill the position below:

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Job Title: Operations Manager

Location: Lagos

Job Description

  • We are seeking a passionate individual to join our operations team in Nigeria.
  • As the Operations Specialist, you will support the director of operations in coordinating the operational excellence of our company in Nigeria, ensuring we deliver high-quality service efficiently and effectively.
  • You will oversee all aspects of our operations, from general operations to clinical services, people, and finance.

Responsibilities
Clinic Coordination:

  • Coordinate the activities of Platos online clinic to ensure patient satisfaction
  • Support clinicians to monitor outcomes and metrics that matter to patients
  • Constantly appraise the care process and drive improvement measures
  • Collaborate with the customer success team in designing and delivering high-quality service to clients
  • Provide consultative support to customers through their onboarding process
  • Guide and support members in choosing plans
  • Oversee the operational process of matching members to independent clinicians.

People:

  • Support management in conducting performance management
  • Support recruitment and keep track of company needs for talents
  • Provide support to other Platos employees and ensure cultural fit

General Operations:

  • Support the Director of Operations and delivery to establish and refine the operating system of the business
  • Manage inventory levels and ensure adequate stock of necessary supplies.
  • Coordinate with vendors to place orders, track deliveries, and resolve any issues related to inventory management.
  • Coordinate the process of fulfilling customer’s orders via approved vendors
  • Finance: Manage cash flow for Platos Health Nigeria, banking relations, pay salary
  • Administration: Ensure smooth operations of Platos Health office in Nigeria

Requirements

  • A Degree in Business Administration, Operations Management, Healthcare Administration, or any related field.
  • 5+ years experience in operations management or similar roles with some experience in the healthcare industry.
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Accountability and collaborative skills with a high degree of ethical standards and integrity.
  • Good people management and conflict resolution skills.
  • Detail-oriented with a strong focus on quality and accuracy.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Fluency in English and a Nigerian language is required.

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online

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