Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer), and more.
The rapid portfolio growth was fueled by the recently raised $100 million Series B round led by VNV Global, and the group’s revenue is currently sustainably growing 50% YoY.
Our remote team is spread across the globe and comes together to make a spectacular product that is changing the photo and video arena. We value creativity, out-of-the-box thinking, and loving what you do, that’s why we’re looking for the best individual to join us!
If you love a challenge and you have the passion to do great things – you’ve come to the right place.
Prisma-chivements
Our history and achievements in a nutshell.
- Back in 2016, Prisma was introduced to the world. Its AI style transfer won awards and allowed users to turn photos into art masterpieces. Can you imagine?
- Fast-forward to 2018, and our team introduced Lensa, a fully-fledged photo editor with a whole lotta AI power. One-tap edits, tons of photo processing options, and filters caught the attention of over 15 million people that download our app.
- In 2022 we launched our mind-blowing Magic Avatars. It’s not photo editing, nor a filter or an effect. It’s like nothing you have ever seen, we promise. Generate mind-blowing avatars in various art styles from your portraits with one of the most advanced AI ever created!
The future? We’ll see you there!
We are looking for a Customer Support Specialist
We’re looking for customer support superstars to join our team as a Customer Success/Support Specialist. This role isn’t just about ticking off tickets and answering emails quickly, this is about truly delivering “WOW” levels of service to our global customers.
What you will do:
- Providing our users with an outstanding customer experience – it’s part of our mission to make Lensa users feel happy whilst using our apps
- Communicate with users via email and Zendesk (no calls)
- Identify customer needs and help customers use specific features
- Identify cases that need to be escalated and escalate effectively
- Take the extra mile to engage customers
- Inform customers about new features and functionalities
- Share feature requests and effective workarounds with team members
- Provide feedback on the efficiency of the customer service process
- Attend daily and weekly team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.
Tools that we use:
- Zendesk and Appfolow
- App Store and Google Play
- Jira, Slack and Notion
What we expect from you (must have):
- Proven customer-facing/support experience in mobile app support
- Excellent command of the English language
- Clear communicator with excellent written, verbal and listening skills.
- Ability to collaborate cross-functionally to understand customer requirements and translate them to effective feedback for product team
- Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution
- Proactive approach and commitment to personal growth
- Eagerness to excel in user support
- European time zone is preferable (GMT+2+3)
It would be cool if you have:
- Knowledge of analytical systems such as Amplitude, Firebase, etc.
- Experience in using internal administration tools
- Experience with Stripe and/or Paypal
- Experience with disputes
- Knowledge of task management systems such as Jira, Trello or something similar
- Proficiency in multiple languages with practical application
- Passion for photo/video editing
Compensation
The annual Palta Salary for Client Support Specialist is estimated to be approximately $49318 per year ($20/hr)