Remote First and Always
At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We’re a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn’t just connect them, but protects them. We’re also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We’re not just providing a service; we’re fostering relationships.
Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.
As a venture-backed, Y-Combinator graduate, we’ve evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we’re looking for folks who share our passion for improving the lives of our customers through both technology and human connection.
Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let’s connect the dots – one call at a time.
About the role
We are looking to expand our support team and hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.
You will…
- Track customer concerns, identifying trends, and driving calls
- Work Cross-Functionally to remove customer obstacles
- Ensure every customer has an extraordinary experience
- Understand why customers wish to cancel and working on solutions to keep customers satisfied
- Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues
You are…
- Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
- Kind to your core
- Able to Adapt quickly to change
- Excellent in both Verbal and Written English Communication skills
- A Skilled Multitasker and Organizational by nature
- Experience with Zendesk, Hubspot or similar technology
Compensation:
We are hiring globally and paying $6/hour as a base salary with additional commission potential
Shifts:
Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis