Remote

Customer Service Representative For an E-Commerce Brand – Project Growth (REMOTE, Worldwide $1.8k/Month)

Our client is a thriving e-commerce brand focused on delivering exceptional products and customer experiences in the online retail space. With a commitment to quality and innovation, they pride themselves on providing top-notch service to their valued customers.

Focus:

--ADVERTISEMENT--

Ensuring customer satisfaction and resolving queries promptly through chat and email support. Utilizing a specialized tech stack to streamline communication and enhance the customer service experience.

Location: Fully-Remote (Work from Home), 9 AM – 6 PM EST

Key Responsibilities:

  • Customer Support: Provide timely and accurate responses to customer queries and concerns via chat and email channels.
  • Issue Resolution:Troubleshoot and resolve customer issues related to orders, products, payments, and general inquiries.
  • Product Knowledge:Develop a deep understanding of our client’s product offerings and e-commerce platform functionalities to assist customers effectively.
  • Tech Stack Utilization:Utilize the Gorgias platform for chat support, Loop for returns management, and Shopify & Deposco for order management.
  • Order Management:Assist customers with order tracking, cancellations, refunds, and exchanges, ensuring a seamless shopping experience.
  • Communication: Maintain clear and professional communication with customers, providing updates and solutions in a courteous manner.
  • Documentation:Keep detailed records of customer interactions and feedback to inform product and service improvements.
  • Collaboration:Collaborate with other departments such as logistics, marketing, and product development to address customer concerns and improve processes.

Qualifications:

  • Customer Service Experience:Previous experience in a customer service role, preferably in an e-commerce environment.
  • Excellent Communication:Strong written and verbal communication skills, with a friendly and empathetic demeanor.
  • Tech Stack Proficiency:Familiarity with e-commerce platforms and tools such as GorgiasLoop, and Shopify.
  • Problem-Solving Ability: Ability to quickly assess customer needs and provide effective solutions.
  • Attention to Detail:Meticulous attention to detail to accurately process orders and address customer inquiries.
  • Adaptability:Ability to adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced environment.
  • Team Player:Collaborative mindset with a willingness to work closely with colleagues to achieve team goals.


Success in This Role:

  • Customer Satisfaction: Ensuring high levels of customer satisfaction through prompt and effective resolution of queries and concerns.
  • Efficiency: Streamlining customer service processes and utilizing the tech stack to improve response times and overall efficiency.
  • Feedback Utilization:Leveraging customer feedback to identify areas for improvement and implement enhancements to the customer service experience.

This role offers an exciting opportunity for a dedicated Customer Service Representative to play a key role in delivering exceptional customer experiences within a dynamic e-commerce environment. If you’re passionate about customer service and thrive in a fast-paced, tech-driven setting, we encourage you to apply.

Application Process:

To be considered for this role these steps need to be followed:

  • Fill in the application form
  • Record a video showcasing your skill sets
  • By submitting this application, you agree to share your data and video with our clients and relevant parties for potential job opportunities.

If ever you want us to delete your information, please reach out to us at [email protected]

Method of Application

CLICK HERE TO APPLY

Share this job with a friend
--ADVERTISEMENT--

Leave a Comment