Global Profilers – Our client, a Telecommunication company, is recruiting to fill the position below:
Job Title: Customer Care Executive
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Location: Lagos Island, Lagos
Employment Type: Full Time
Department: Customer Care
Job Description
- The ideal candidate would be responsible to provide product / service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
Responsibilities
- Attend to Customer’s Issues & resolve them in timely & efficient manner
- Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
- Raising, following up and closure of Trouble Tickets
- Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
- Follow up for Collections through timely reminders to Enterprise & Retail Customers
- Ensuring Collections of receivables is achieved as per the set targets
- Service & MTTR Improvement Plans
- Identify and assesscustomers’ needs to achieve satisfaction
- Build sustainable relationships and trust withcustomeraccounts through open and interactive communication
- Generate Sales Leads
Requirements
- Graduate in Science preferable, any other Discipline may also apply
- NYSC Certified
- Minimum of 1 – 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
Fair Knowledge of Telecom Technologies:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
Skills Required:
- Strong organizational skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with Telecommunication Customer Care Department
- Strong math and critical reasoning skills
- Customer Relationship Management
- Integrity & Honesty
- Team Player
- Interpersonal Skills
- Resourcefulness & Result Oriented approach
- Customer Oriented Approach
- Strong Oral & Written Communication
Salary
N100,000 – N140,000 monthly
Application Closing Date
20th June, 2024.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
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